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Interlibrary Loan Help Guide: Requesting Items

Your guide to using FAU's Interlibrary Loan services

PAGING

All FAU Boca Library paging requests will be handled by Access Services beginning Monday, August 23rd, 2021. You may find their new eForm here. For any questions, please contact Access Services at lycirc@fau.edu or call 561.297.6911 for more information.

UBORROW SERVICE HAS BEEN RESTARTED

The UBorrow service is once again available for patron use after being temporarily suspended due to a statewide integrated library system migration.

All UBorrow materials requested before May 2021 using the old system must be returned; no renewals on old requests are possible. Please return your UBorrow material accordingly.

We thank you for your understanding and patience during the integrated library system migration. Please contact us at lyill@fau.edu with any questions or concerns you may have about your UBorrow material.

LOCKER DELIVERY

The Interlibrary Loan office will continue to offer the low-contact delivery system for both ILL's and UBorrows on the Boca Campus. For UBorrow requests, please choose Locker Pickup - BOCA ONLY as your pickup location when you place the request. For ILL requests, you will need to update your user information on your ILL Account by changing your FAU campus delivery location to Boca Locker Pickup.

Need Help?

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Interlibrary Loan
Contact:
Boca Campus
Bldg LY-3, Rm 214
2nd Floor - West

Office Hours:
Mon.-Fri. 8am-4:45pm
561-297-0563
Website

How many ILL Requests may I submit?

Regardless of the number of requests submitted, ILL Staff will only work on up to 10 requests per person in a single day (as time allows).

Please prioritize your requests.

How much does it cost?

FAU will cover:

Undergraduates/Staff:

basic shipping only


Graduates:

$12 + basic shipping


Faculty:

$25 + basic shipping

Any costs over amount subsidized by FAU must be paid by patron with your preapproval.

How long does it take?

Articles - 2 or more business days


Loans - 7 or more business days


Branch Campus Delivery adds 2 to 3 days


International or Rare & hard-to-find materials may take longer

How To Place A Request

Branch Campus Delivery Requests are placed via your ILL Account.

 

1. If FAU owns the material you need but it is shelved at a different campus, you can have it pulled and shipped to your local campus to pick it up. Currently you will need to place an ILL request using your ILL Account. To log on, enter your Username and Password, then click LOGON TO ILLIAD.

2. Under New Request, click on Book to open a blank Book Request form from the left hand column. Fill in the form with the Title and Author information along with any other information you have on the item. Scroll to the bottom of the page, and click on SUBMIT REQUEST.

3. Your request has now been sent to the ILL Office. As soon as it is ready for you to pick up, you will receive an email. If you have any problems, please contact the ILL Office for help.

Key Points

  • If we cannot locate the item, then we will go ahead and convert this request into an ILL request and seek it from another library.
  • If the item you are requesting is on reserve at the other branch, is lost, or is checked out we will not be able to pull it for you. Go ahead and place the request, we will seek it from another library.
  • Items will be kept on the hold shelf for you for two weeks. After that, it will be sent back to its home library branch.
  • Faculty members can place requests for items to be pulled at their home library branch. Staff and Students will have to pull items from their home library branches themselves.
  • Broward campus students will need to pick up their materials from the Boca Campus Library. Broward faculty who have an office may request to have material shipped to their office via intercampus mail.
UBorrow Requests are placed via your FAU Library Account.

 

1. If you have searched the FAU catalog and found we do not have the item you are looking for, it is possible one of the other State University Libraries may have a copy. To check, click on the drop down menu next to the search box and change it from FAU Library Catalog to Statewide Catalog and search again.

Search statewide catalog

 

2. If you find your item, click on Check for available services.

Check for available services

 

3. If the item is available at another institution, you can place a UBorrow request on the item to request that it be sent from the other library. First you will need to sign into your FAU Library Account. Click on Sign in in the How to get it section.

Sign into FAU Library Account

 

4. Click on the Single Sign-ON option and sign into your FAU Library Account using your FAU credentials.

5. Click on UBorrow Request in the How to get it section.

Place UBorrow request

 

6. You now need to pick your Preferred Local Pickup Location by clicking to open the drop down menu and choosing where you would like to pick up your item.

Pickup location

6. To place the request, click on SEND REQUEST at the bottom.

Send request

7. Your UBorrow Request has now been placed. As soon as it is ready for you to pick up, you will receive an email.  If you have any problems placing your request, please contact the ILL Office or the Circulation Department for help.

Key Points

  • UBorrow will only allow you to borrow books; other types of materials (ex. eBooks, CD's, DVD's...) are not eligible. You must put in a request via you ILL Account for alternate materials.
  • If your UBorrow request is canceled because there are no libraries able to lend you the item, you can put in a new request via your ILL Account and ILL staff will try to locate a copy from a library outside of the State University Library system. You will receive a cancelation email with a link to your ILL Account. Once you log into your account, the request form should be filled automatically with the item's information; all you will need to do is hit Submit.
  • UBorrow requests can be renewed one time only. You may put in a renewal request the week before it is due.
  • If you have a UBorrow item out and you would like to get another copy of it, you will need to return the item before you can put in a new UBorrow request. Or you can put in an ILL request for the item via your ILL Account.
  • PBSC - South Campus students must use the UBorrow services from their home institution. You are only eligible for FAU ILL Services via your FAU ILL Account.
ILL Article and Book Chapter Requests are placed via your ILL Account.

 

ARTICLES: 

1. To check to see if you have access to the Article you need from the FAU Library, we recommend you do a quick search via OneSearch on the FAU Library webpage first. Type in the Title of the Article you need in the OneSearch search box the hit Enter.

2. If we do not hold the item electronically, you can also search the FAU Catalog to see if we have a hard copy of the journal or book. If you cannot find your Article, you can place an ILL Request for the item. You will need to log onto your ILL Account to place your request.

3. Once you are logged on, to place a new request click on Article under the New Request section from the left hand column.

4. Enter in as much information as you have on the Article (each request must be one single article), then scroll to the bottom of the request and click SUBMIT REQUEST. Note: Items with a red asterisk (*) have to be filled out.

5. Your ILL Request has now been sent for processing by ILL Staff.

  • You will receive an email notification to let you know when your Request has been filled and is ready to be downloaded.
  • If ILL Staff are unable to fill your Request, you will receive an email notification.
  • If you have any problems placing your Request, please contact the ILL Office for help.

BOOK CHAPTERS: 

1. To check to see if you have access to the Book Chapter you need from the FAU Library, we recommend you do a quick search for the Title of the book in the FAU Catalog to see if we have a hard or eBook copy of the book. If you cannot find your book, you can place an ILL Request for the item. You will need to log onto your ILL Account to place your request.

2. Once you are logged on, to place a new request click on Book Chapter under the New Request section from the left hand column.

3. Enter in as much information as you have on the Book Chapter (each request must be one single book chapter), then scroll to the bottom of the request and click SUBMIT REQUEST. Note: Items with a red asterisk (*) have to be filled out.

5. Your ILL Request has now been sent for processing by ILL Staff.

  • You will receive an email notification to let you know when your Request has been filled and is ready to be downloaded.
  • If ILL Staff are unable to fill your Request, you will receive an email notification.
  • If you have any problems placing your Request, please contact the ILL Office for help.
This institution reserves the right to refuse to accept a request for a photocopy of an item, if, in its judgment, fulfillment of the order would involve violation of copyright law. For more information on copyright click here, go to our FAQ's section, or call the ILL Office Monday-Friday from 8am-5pm at 561-297-0563.

Key Points

  • For faster service be sure to include:
    • The title of the journal (no abbreviations)
    • The year
    • The ISSN (the unique 8 digit number used to identify a print or electronic journal)
    • If you do not know the above information, you can contact Instruction Services at 561-297-3785 or leave your request as is and ILL Staff will review it. Just note that this can add time to processing your request.
  • Please remember that each request can only be for a single article or book chapter.
    • If you need more than two chapters or multiple articles from the same volume of a journal, the only way ILL Staff may be able to fill your requests could be to borrow the book/volume for you.
    • ILL Staff must follow the CONTU Guidelines (p18) which sets legal limits on how much we are permitted to copy and when copyright payments are required to be paid.
  • The ILL Office works hard to fill your requests at little to no cost to you. However, some lenders will only provide materials for a fee. Items published within the last five years may also require a copyright fee to be paid for use. Any costs over the amount subsidized by FAU for each request will have to be paid by the patron. We will not charge your account without your written preapproval.

 

 

ILL Loan Requests are placed via your ILL Account.

 

You are able to place requests to borrow materials not owned by the FAU Library:

1. If you search the FAU Catalog and find that we do not have the item you want or our copy is not available, you can put in an ILL Request via your ILL Account and ILL Staff will try find a copy for you to borrow from another library.

2. You will need to log onto your ILL Account to place your request.

3. Once you are logged on, to place a new request click on Book under the New Request section from the left hand column.

 

4. Enter in as much information as you have on the item you are requesting, then scroll to the bottom of the request and click SUBMIT REQUEST. Note: Items with a red asterisk (*) have to be filled out.

5. Your ILL Request has now been sent for processing by ILL Staff.

  • You will receive an email notification to let you know when your Request has been received by ILL Staff from them lending library.
  • If ILL Staff are unable to fill your Request, you will receive an email notification.
  • If you have any problems placing your Request, please contact the ILL Office for help.

Key Points

  • For faster service be sure to include:
    • The title of the item
    • The ISBN
    • If you do not know the above information, you can contact Instruction Services at 561-297-3785 or leave your request as is and ILL Staff will review it. Just note that this can add time to processing your request.
  • ILL Loan Requests aren't just for books! You can also borrow other materials like:
    • DVD's (movies, tv series, educational)
    • CD's
    • Microfilm/Microfiche
    • Music Scores
    • Audiobooks
    • Thesis or Dissertations

Simply choose one of the other New Request forms and fill out the form, just like you would for Book loans.

 

 

  • The following items might be difficult to find a lender willing to loan them, but are eligible for ILL Requests:
    • Newly released materials
    • Entire issues of periodicals
    • Genealogical materials
    • Non-circulating materials (reference books, archival materials, special collections, rare or very old books)
    • International materials
    • Textbooks (many libraries are unwilling to loan their copies of textbooks, or will only allow a short term loan)
  • The following materials can not be filled by ILL Request:
    • eBook editions of materials
    • Items available at the FAU Library
  • The ILL Office works hard to fill your requests at little to no cost to you. However, some lenders will only provide materials for a fee. Any costs over the amount subsidized by FAU for each request will have to be paid by the patron. We will not charge your account without your written preapproval.

Failure to return items on time or items returned damaged may be subject to fines, fees, or other sanctions.