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Interlibrary Loan Help Guide

Your guide to using FAU's Interlibrary Loan services

The ILL office has temporarily moved out of their 2nd floor office due to the ongoing construction at the S.E. Wimberly Library. All patron services will continue as normal, however staff will not have access to the ILL office phones. If you have any questions or concerns, please reach out to us by email at lyill@fau.edu. We are also happy to come down to speak to you at the front desk.

How To Place A Request

Branch Campus Delivery Requests are placed via your ILL Account.

 

1. If FAU owns the material you need but it is shelved at a different campus, you can have it pulled and shipped to your local campus to pick it up. Currently you will need to place an ILL request using your ILL Account. Sign into your account to place the request.

2. Once you are signed in, click on New Requests on the navigation bar to open the drop down menu, then click on Book to open a blank Book Request form.

3. Fill in the form with the Title, Author, and Call Number information along with any other information you have on the item. Scroll to the bottom of the page, and click on Submit Request.

4. Your request has now been sent to the ILL Office. As soon as it is ready for you to pick up, you will receive an email. If you have any problems, please contact the ILL Office for help.

Key Points

  • If the item is available at the Boca Campus Library, Boca Raton library patrons may put in a Paging request to have the item pulled. All FAU Boca Library Paging requests are handled by Access Services. You may find their eForm here. For any questions, please contact Access Services at lycirc@fau.edu or call 561.297.6911 for more information.
  • If the item is available at the Jupiter Campus Library, Jupiter patrons may fill out a Request to Pull form to have the locally held material pulled.
  • Please note the Paging and Request to Pull forms are only intended for local patrons to request local materials. If the item is not held at your local library, please use the Branch Campus Delivery service via your ILL Account.
  • If we cannot locate the item, then we will go ahead and convert this request into an ILL request and seek it from another library.
  • If the item you are requesting is on reserve at the other branch, is lost, or is checked out, we will not be able to pull it for you. Go ahead and place the request, we will seek a copy for you from another library.
  • Items will be kept on the hold shelf for you for two weeks. After that, it will be sent back to its home library branch.
  • Broward campus students will need to pick up their materials from the Boca Campus Library. Broward faculty who have an office may request to have material shipped to their office via intercampus mail.
UBorrow Requests are placed via your FAU Library Account.

 

1. If you have searched the FAU catalog and found we do not have the item you are looking for, it is possible one of the other State University Libraries may have a copy. To check, click on the drop down menu next to the search box and change it from FAU Library Catalog to Statewide Catalog and search again.

Search statewide catalog

 

2. If you find your item, click on Check for available services.

Check for available services

 

3. If the item is available at another institution, you can place a UBorrow request on the item to request that it be sent from the other library. First you will need to sign into your FAU Library Account. Click on Sign in in the How to get it section.

Sign into FAU Library Account

 

4. Click on the Single Sign-ON option and sign into your FAU Library Account using your FAU credentials.

5. Click on UBorrow Request in the How to get it section.

Place UBorrow request

 

6. You now need to pick your Preferred Local Pickup Location by clicking to open the drop down menu and choosing where you would like to pick up your item.

Pickup location

7. To place the request, click on SEND REQUEST at the bottom.

Send request

8. Your UBorrow Request has now been placed. As soon as it is ready for you to pick up, you will receive an email.  If you have any problems placing your request, please contact the ILL Office or the Access Services for help.

Key Points

  • UBorrow will only allow you to borrow books and a limited selection of media items; other types of materials (ex. eBooks, most CD's and DVD's, microforms...) are not eligible. You must put in a request via you ILL Account for alternate materials.
  • If your UBorrow request is canceled because there are no libraries able to lend you the item, you can put in a new request via your ILL Account and ILL staff will try to locate a copy from a library outside of the State University Library system.
  • UBorrow requests can be renewed for a maximum loan time of 120 days from the time it arrived.
  • If you have a UBorrow item out and you would like to get another copy of it, we suggest you try putting in an ILL request for the item via your ILL Account a couple weeks before your UBorrow is due. ILL staff will then try to find another copy of your item to replace your UBorrow which will need to be returned when due.
  • PBSC - South Campus students must use the UBorrow services from their home institution. You are only eligible for FAU ILL Services via your FAU ILL Account.
ILL Article and Book Chapter Requests are placed via your ILL Account.

 

ARTICLES: 

1. To check to see if you have access to the Article you need from the FAU Library, we recommend you do a quick search via OneSearch on the FAU Library webpage first. Type in the Title of the Article you need in the OneSearch search box the hit Enter.

2. If we do not hold the item electronically, you can also search the FAU Catalog to see if we have a hard copy of the journal or book. If you cannot find your Article, you can place an ILL Request for the item. You will need to log onto your ILL Account to place your request.

3. Once you are logged on, click on New Requests on the navigation bar to open the drop down menu, then click on Article.

4. Enter in as much information as you have on the Article (each request must be one single article), then scroll to the bottom of the request form and click Submit Request.

5. Your ILL Request has now been sent for processing by ILL Staff.

  • You will receive an email notification to let you know when your Request has been filled and is ready to be downloaded.
  • If ILL Staff are unable to fill your Request, you will receive an email notification.
  • If you have any problems placing your Request, please contact the ILL Office for help.

BOOK CHAPTERS: 

1. To check to see if you have access to the Book Chapter you need from the FAU Library, we recommend you do a quick search for the Title of the book in the FAU Catalog to see if we have a hard or eBook copy of the book. If you cannot find your book, you can place an ILL Request for the item. You will need to log onto your ILL Account to place your request.

2. Once you are logged on, to place a request click on New Requests on the navigation bar to open the drop down menu then click on Book Chapter to open the request form.

3. Enter in as much information as you have on the Book Chapter (each request must be one single book chapter), then scroll to the bottom of the request form and click Submit Request.

4. Your ILL Request has now been sent for processing by ILL Staff.

  • You will receive an email notification to let you know when your Request has been filled and is ready to be downloaded.
  • If ILL Staff are unable to fill your Request, you will receive an email notification.
  • If you have any problems placing your Request, please contact the ILL Office for help.
This institution reserves the right to refuse to accept a request for a photocopy of an item, if, in its judgment, fulfillment of the order would involve violation of copyright law. For more information on copyright click here, go to our FAQ's section, or call the ILL Office Monday-Friday from 8am-4:45pm at 561.297.0563.

Key Points

  • For faster service be sure to include:
    • The title of the journal (no abbreviations)
    • The year
    • The ISSN (the unique 8 digit number used to identify a print or electronic journal)
    • If you do not know the above information, you can contact Research and Instructional Services at 561.297.3785 or leave your request as is and ILL Staff will review it. Just note that this can add time to processing your request.
  • Please remember that each request can only be for a single article or book chapter.
    • If you need more than two chapters or multiple articles from the same volume of a journal, the only way ILL Staff may be able to fill your requests could be to borrow the book/volume for you.
    • ILL Staff follows the CONTU Guidelines (p18) which outlines the current best practices on how much we are legally permitted to copy and when copyright payments are required to be paid.
  • The ILL Office works hard to fill your requests at little to no cost to you. However, some lenders will only provide materials for a fee. Items published within the last five years may also require a copyright fee to be paid for use. Any costs over the amount subsidized by FAU for each request will have to be paid by the patron. We will not charge your account without your written pre-approval.

 

 

You are able to place ILL Loan Requests for materials not owned by FAU via your ILL Account.

 

How to place an ILL Request when you find your item in the catalog, but FAU does not own it:

  1. When you search the FAU Catalog, you can expand to include results beyond those owned by FAU. Choose Everything from the drop down in the search bar, and click on Add results beyond your library's collection in the Refine your results section.Expand your search beyond FAU

  2. Perform your search again and scroll the new results.

  3. If you find an item you would like to request, click on the item to open the record.Search results in Primo

  4. In the How to get it section, click on Request through Interlibrary Loan. If you are not already logged in with your FAU credentials, you will be directed to sign in.

  5. This will open a request form in your ILL Account. It should auto-fill the information on your item from the catalog into the request. Please review the information, add any notes you wish, then click on Submit Request.

 

How to manually put in a ILL Request when you can't find the item in our catalog:

1. If you search the FAU Catalog and find that we do not have the item you want or our copy is not available, you can put in an ILL Request via your ILL Account and ILL Staff will try find a copy for you to borrow from another library.

2. You will need to log onto your ILL Account to place your request.

3. Once you are logged on, to place a new request click on New Requests on the navigation bar to open the drop down menu then click on Book.

 

4. Enter in as much information as you have on the item you are requesting, then scroll to the bottom of the request form and click Submit Request.

5. Your ILL Request has now been sent for processing by ILL Staff.

  • You will receive an email notification to let you know when your Request has been received by ILL Staff from them lending library.
  • If ILL Staff are unable to fill your Request, you will receive an email notification.
  • If you have any problems placing your Request, please contact the ILL Office for help.

Key Points

  • For faster service be sure to include:
    • The title of the item
    • The ISBN
    • If you do not know the above information, you can contact Research and Instructional Services at 561.297.3785 or leave your request as is and ILL Staff will review it. Just note that this can add time to processing your request.
  • ILL Loan Requests aren't just for books! You can also borrow other materials like:
    • DVD's (movies, tv series, educational)
    • CD's
    • Microfilm/Microfiche
    • Music Scores
    • Audiobooks
    • Thesis or Dissertations
  • For media items, click on New Requests on the navigation bar and choose Multimedia in the drop down menu, complete the form, then click on Submit Request.

  • To request a Thesis or Dissertation, click on New Requests on the navigation bar and choose Thesis/Dissertation in the drop down menu, complete the form, then click on Submit Request.

  • The following items might be difficult to find a lender willing to loan them, but are eligible for ILL Requests:
    • Newly released materials
    • Entire issues of periodicals
    • Genealogical materials
    • Non-circulating materials (reference books, archival materials, special collections, rare or very old books)
    • International materials
    • Textbooks (many libraries are unwilling to loan their copies of textbooks, or will only allow a short term loan)
    • eBooks within the Public Domain
  • The following materials can not be filled by ILL Request:
    • Complete eBook still under copyright restrictions
    • Items available at the FAU Library
  • The ILL Office works hard to fill your requests at little to no cost to you. However, some lenders will only provide materials for a fee. Any costs over the amount subsidized by FAU for each request will have to be paid by the patron. We will not charge your account without your written pre-approval.