Interlibrary Loan Help Guide: Item Has Arrived

• When an item is processed by the ILL Office, an automatic Email Notification is sent to let you know that your request is now available.

• The email will be from lyill@fau.edu and will have a subject line of Requested loan has arrived.

• All ILL requests are kept behind the Service Desk.
  • Generally, the ILL Department will deliver processed requests to the Service Desk within 30 minutes of the Email Notification being sent.

• You will need your Owl Card or ID in order to check out your ILL hold.
  • If you have an Authorized User picking up your hold, they will need to show their ID to Access Services staff and have either your Owl Card or your ID to pick up your hold.

• The ILL request will be checked out to your ILL account, not your FAU library account. To check your due date or renew your request, you will need to log onto your ILL Account.

• Any special instructions set by the lending library will be honored.
  • for example "No Renewals", or "Library Use Only"

• For items marked "Library Use Only":
  • The item will not be checked out to your ILL account.
  • The item may not be removed from the building.
  • You may have access to the material any time the library is open.
  • You must return the item to the Service Desk after each use.

• All requests are held for you until the due date set by the lending library for the request.
  • Regardless of when you pick up your ILL request, the due date set by the lender will be your due date.

• The Interlibrary Loan office will continue to offer the low-contact delivery system for both ILL's and UBorrows on the Boca Campus by use of smart lockers outside the entrance to the S.E. Wimberly Library. For UBorrow requests, please choose Locker Pickup - BOCA ONLY as your pickup location when you place the request. For ILL requests, you will need to update your user information on your ILL Account by changing your FAU campus delivery location to Boca Locker Pickup.

Jupiter

• When an item is processed by the ILL Office, an automatic Email Notification is sent to let you know that your request has been received.

• The email will be from lyill@fau.edu and will have a subject line of Requested loan has arrived.

• Your item will be placed by ILL staff into the intra-campus courier system.
  • Campus deliveries occur once a day, Monday through Friday.
  • Generally allow 2-3 business days from receiving the Email Notification of your item's arrival for it be available for you to pick up.

• When the Jupiter Library receives your hold, they will email you to let you know.
  • The email will be from npbill@fau.edu and will have the subject line of Jupiter Interlibrary Loan Request Has Arrived.

• All ILL holds are kept behind the Service Desk at the Jupiter Library.
  • To contact the Jupiter Library you can call them at 561-799-8560 or Email them directly.

• You will need your Owl Card or ID in order to check out your ILL hold.
  • If you have an Authorized User picking up your hold, they will need to show their ID to Access Services staff and have either your Owl Card or your ID to pick up your hold.

• The ILL request will be checked out to your ILL account, not your FAU library account. To check your due date or renew your request, you will need to log onto your ILL Account.

• Any special instructions set by the lending library will be honored.
  • for example "No Renewals", or "Library Use Only"

• For items marked "Library Use Only":
  • The item will not be checked out to your ILL account.
  • The item may not be removed from the building.
  • You may have access to the material any time the library is open.
  • You must return the item to the Service Desk after each use.

• All requests are held for you until the due date set by the lending library for the request.
  • Regardless of when you pick up your ILL request, the due date set by the lender will be your due date.

Harbor Branch

• When an item is processed by the ILL Office, an automatic Email Notification is sent to let you know that your request has been received.

• The email will be from lyill@fau.edu and will have a subject line of Requested loan has arrived.

• Your ILL hold will then be checked out to your ILL Account by ILL staff.
  • To check your due date or renew your request, you will need to log onto your ILL Account.

• Your ILL hold will then be shipped to the HBOI Library for you to pick it up.
  • Generally allow at least 2-3 business days from receiving the Email Notification of your item's arrival for it be available for you to pick up.

• When the HBOI Library receives your hold, they will email you to let you know. Currently, the HBOI library is not staffed. All requests are routed a local non-library staff member who will contact you about delivery of your item. Please coordinate with them how you will receive your request.

• All ILL holds are kept on the Access Services desk at the Harbor Branch Library. see previous note above
  • You can pick up your ILL holds with authorized Owl Card access.
  • Contact Tina Angelo for Owl Card activation of Link Building and after hours Library access.

• Any special instructions set by the lending library will be honored.
  • for example "No Renewals"

• If the lender requires the item to be 'Library Use Only', HBOI patrons will need to view the material at the Jupiter Campus Library. The HBOI Library is not currently able to provide this service.

• All requests are held for you until the due date set by the lending library for the request.
  • Regardless of when you pick up your ILL request, the due date set by the lender will be your due date.

Davie - Tower - Sea Tech

• Davie Students and Sea Tech Students must pickup their holds from the Boca Campus Library.

• Students who work for Faculty members may be able to have items delivered with the pre-approval of the Faculty member and the ILL Manager, as the item could be sent to the Faculty member's office.

• Tower Students have ILL services through the Broward County Main Library.

• Tower Students may have an FAU ILL Account, if they choose Boca or Jupiter as their pick-up location.
  • For example, if there was an FAU book at the Jupiter Campus you wanted, you could put in a Branch Campus Delivery request for it. It would then be pulled and sent to the Boca Campus, where you would have to come to pick it up.

• Tower Students who work for Faculty members may be able to have items delivered with the pre-approval of the Faculty member and the ILL Manager, as the item could be sent to the Faculty member's office.

• Faculty and Staff at Davie, Tower, Sea Tech Campuses may have their ILL holds shipped via campus mail directly to their office.

• When an item is processed by the ILL Office, an automatic Email Notification is sent to let you know that your request has been received.

• The email will be from lyill@fau.edu and will have a subject line of Requested loan has arrived.

• You may receive a phone call to confirm that your office address information is still correct.

• Your ILL hold will then be checked out to your ILL Account by ILL staff.
  • To check your due date or renew your request, you will need to log onto your ILL Account.

• Your item will be placed by ILL staff into campus mail, shipped directly to your office.
  • Generally allow 2-3 business days from receiving the Email Notification of your item's arrival for it be delivered to your office.
  • Any questions about your hold, please contact the ILL Office directly.

• Any special instructions set by the lending library will be honored.
  • for example "No Renewals", or "Library Use Only"
  • If the item is listed as "Library Use Only", it will not be shipped to your office. Instead it will be available for your use at the Boca Campus Library.

If you are registered as a distance learner, you are eligible to have your ILL holds shipped directly to your home address.

• ILL staff must confirm that you do not have any classes on campus.
  • If you already have an ILL Account, please contact the ILL Office to have your delivery method changed. It must be pre-approved by ILL staff before this service may be used.
  • If you do not have an ILL Account, mark "Distance Learner" for your FAU Campus Delivery Location. ILL staff will verify your status when their clear your new account.

• If you are currently abroad, we can only fill your Article Requests.

• If you are currently out of state, you will need the pre-approval of the ILL Manager to have anything shipped to you.
  • Please note we can only do this in special circumstances.

• When an item is processed by the ILL Office, an automatic Email Notification is sent to let you know that your request is now available.

• The email will be from lyill@fau.edu and will have a subject line of Requested loan has arrived.

• You may receive a phone call to confirm that your home address information is still correct.

• Your ILL hold will then be checked out to your ILL Account by ILL staff.
  • To check your due date or renew your request, you will need to log onto your ILL Account.

• Your item will be shipped via US Mail - Library Rate.
  • Items generally take 3-5 business days to be delivered, though it can take longer for greater distances or during times of high mail volume at the Post Office.
  • We can ship items rush, but you will responsible for for any shipping costs over the amount subsidized by FAU for each request. We will not charge your account without your written pre-approval.