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Interlibrary Loan Help Guide: Item Has Arrived

Your guide to using FAU's Interlibrary Loan services

Need Help?

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Interlibrary Loan
Contact:
Boca Campus
Bldg LY-3, Rm 214
2nd Floor - West

Office Hours:
Mon.-Fri. 8am-5pm
561-297-0563
Website / Blog Page

Want to receive ILL notices via Text?

How do I get my request?

Please note that your Article or Book Chapter will remain available for download for thirty days from notification. It will then be deleted from our server.


1. When you receive an email notice that your Article or Book Chapter is available, you will need to log onto your ILL Account to download the file.

2. Once you are logged on, click on Received Articles/Book Chapters in the View section in the left hand column.

3. This will open a list of your current articles/book chapters. To download the file, click on View.

4. If you would like to look at the full record first before you download the file, click on the Transaction Number, this will open up the full record for the request. To then download the article, click on View PDF at the top of the screen.

5. Take note of the file name and location and adjust as needed before saving.

6. If you have any trouble saving the document or if there is a problem with the document, such as a poor scan or incorrect article, please contact the ILL Office for help.

7. If you realize that it has been more than thirty days since the document was posted to your account, you will need to put in a new request for the item as it has been deleted from our servers.

All ILL holds are available for pickup at the Circulation Desk whenever the library is open.

 

  • When an item is processed by the ILL Office, an automatic Email Notification is sent to let you know that your request is now available.
  • The email will be from lyill@fau.edu and will have a subject line of Requested loan has arrived.
  • All ILL requests are kept behind the Circulation Desk.
    • Generally, the ILL Department will deliver processed requests to the Circulation Desk within 30 minutes of the Email Notification being sent.
  • You will need your Owl Card or ID in order to check out your ILL hold.
    • If you have an Authorized User picking up your hold, they will need to show their ID to Circulation staff and have either your Owl Card or your ID to pick up your hold.
  • The ILL request will be checked out to your ILL account, not your FAU library account. To check your due date or renew your request, you will need to log onto your ILL Account.
  • Any special instructions set by the lending library will be honored.
    • for example "No Renewals", or "Library Use Only"
  • For items marked "Library Use Only":
    • They will not be checked out to your ILL account.
    • They may not be removed from the building.
    • You may have access to the material any time the library is open.
    • You must return the item to the Circulation desk after each use.
  • All requests are held for you until the due date set by the lending library for the request.
    • Regardless of when you pick up your ILL request, the due date set by the lender will be your due date.
  • Boca Faculty may choose to have their items delivered to their office.
    • Boca faculty must have their delivery location set to Boca Campus Delivery (Faculty Only) for this service.
    • Deliveries are made Monday-Friday, once a day in the afternoon after the last mail delivery to the ILL office. Any items that come in after the office deliveries have been made for the day will be held in the ILL office until the next delivery.
    • Items will be checked out to the Boca faculty member before the delivery is made.

Jupiter

  • When an item is processed by the ILL Office, an automatic Email Notification is sent to let you know that your request has been received.
  • The email will be from lyill@fau.edu and will have a subject line of Requested loan has arrived.
  • Your item will be placed by ILL staff into the intra-campus courier system.
    • Campus deliveries occur once a day, Monday through Friday.
    • Generally allow 2-3 business days from receiving the Email Notification of your item's arrival for it be available for you to pick up.
  • When the Jupiter Library receives your hold, they will email you to let you know.
    • The email will be from npbill@fau.edu and will have the subject line of Jupiter Interlibrary Loan Request Has Arrived.
  • All ILL holds are kept behind the Circulation desk at the Jupiter Library.
    • To contact the Jupiter Library you can call them at 561-799-8560 or Email them directly.
  • You will need your Owl Card or ID in order to check out your ILL hold.
    • If you have an Authorized User picking up your hold, they will need to show their ID to Circulation staff and have either your Owl Card or your ID to pick up your hold.
  • The ILL request will be checked out to your ILL account, not your FAU library account. To check your due date or renew your request, you will need to log onto your ILL Account.
  • Any special instructions set by the lending library will be honored.
    • for example "No Renewals", or "Library Use Only"
  • For items marked "Library Use Only":
    • They will not be checked out to your ILL account.
    • They may not be removed from the building.
    • You may have access to the material any time the library is open.
    • You must return the item to the Circulation desk after each use.
  • All requests are held for you until the due date set by the lending library for the request.
    • Regardless of when you pick up your ILL request, the due date set by the lender will be your due date.

Harbor Branch

  • When an item is processed by the ILL Office, an automatic Email Notification is sent to let you know that your request has been received.
  • The email will be from lyill@fau.edu and will have a subject line of Requested loan has arrived.
  • Your ILL hold will then be checked out to your ILL Account by ILL staff.
    • To check your due date or renew your request, you will need to log onto your ILL Account.
  • Your ILL hold will then be shipped to the HBOI Library for you to pick it up.
    • Generally allow at least 2-3 business days from receiving the Email Notification of your item's arrival for it be available for you to pick up.
  • When the HBOI Library receives your hold, they will email you to let you know.
    • The email will be from palderm1@fau.edu and state 'Your Interlibrary loan request is in the HBOI Library and on the CIRC desk with your name.'
  • All ILL holds are kept on the Circulation desk at the Harbor Branch Library.
    • To contact the HBOI Library you can call Pam Alderman at 772-242-2486 or Email her directly.
    • You can pick up your ILL holds Monday-Friday, 8am-6pm or after hours with authorized Owl Card access.
    • Contact Tina Angelo for Owl Card activation of Link Building and after hours Library access.
  • Any special instructions set by the lending library will be honored.
    • for example "No Renewals", or "Library Use Only"
  • For items marked "Library Use Only":
    • They will not be checked out to your ILL account.
    • They may not be removed from the building.
    • You may have access to the material any time the library is open.
    • You must return the item to Pam after each use.
  • All requests are held for you until the due date set by the lending library for the request.
    • Regardless of when you pick up your ILL request, the due date set by the lender will be your due date.

Davie - Tower - Sea Tech

  • Davie Students and Sea Tech Students must pickup their holds from the Boca Campus Library.
  • Students who work for Faculty members may be able to have items delivered with the preapproval of the Faculty member and the ILL Manager, as the item could be sent to the Faculty member's office.
  • Tower Students may have an FAU ILL Account, if they choose Boca or Jupiter as their pick-up location.
    • For example, if there was an FAU book at the Jupiter Campus you wanted, you could put in a Branch Campus Delivery request for it. It would then be pulled and sent to the Boca Campus, where you would have to come to pick it up.
  • Tower Students who work for Faculty members may be able to have items delivered with the preapproval of the Faculty member and the ILL Manager, as the item could be sent to the Faculty member's office.
  • Faculty and Staff at Davie, Tower, Sea Tech Campuses may have their ILL holds shipped via campus mail directly to their office.
  • When an item is processed by the ILL Office, an automatic Email Notification is sent to let you know that your request has been received.
  • The email will be from lyill@fau.edu and will have a subject line of Requested loan has arrived.
  • You may receive a phone call to confirm that your office address information is still correct.
  • Your ILL hold will then be checked out to your ILL Account by ILL staff.
    • To check your due date or renew your request, you will need to log onto your ILL Account.
  • Your item will be placed by ILL staff into campus mail, shipped directly to your office.
    • Generally allow 2-3 business days from receiving the Email Notification of your item's arrival for it be delivered to your office.
    • Any questions about your hold, please contact the ILL Office directly.
  • Any special instructions set by the lending library will be honored.
    • for example "No Renewals", or "Library Use Only"
    • If the item is listed as "Library Use Only", it will not be shipped to your office. Instead it will be available for your use at the Boca Campus Library.

If you are only taking online classes this semester, you are eligible to have your ILL holds shipped directly to your home address.

 

  • ILL staff must confirm that you do not have any classes on campus.
    • If you already have an ILL Account, please contact the ILL Office to have your delivery method changed. It must be preapproved by ILL staff before this service may be used.
    • If you do not have an ILL Account, mark "Distance Learner" for your FAU Campus Delivery Location.
  • If you are currently abroad, we can only fill your Article Requests.
  • If you are currently out of state, you will need the pre-approval of the ILL Manager to have anything shipped to you.
    • Please note we can only do this in special circumstances.
  • When an item is processed by the ILL Office, an automatic Email Notification is sent to let you know that your request is now available.
  • The email will be from lyill@fau.edu and will have a subject line of Requested loan has arrived.
  • You may receive a phone call to confirm that your home address information is still correct.
  • Your ILL hold will then be checked out to your ILL Account by ILL staff.
    • To check your due date or renew your request, you will need to log onto your ILL Account.
  • Your item will be shipped via US Mail - Library Rate.
    • Items generally take 3-5 business days to be delivered, though it can take longer for greater distances or during times of high mail volume at the Post Office.
    • We can ship items rush, but you will responsible for for any shipping costs over the amount subsidized by FAU for each request. We will not charge your account without your written preapproval.
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Failure to return items on time or items returned damaged may be subject to fines, fees, or other sanctions.